Marketing Operations Executive
2018-08-14 10:14
OSIS
海协网
Company Description
We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.
Location: Basingstoke
2 FIXED TERM CONTRACT's 6 - 12 Months
Salary: £35,000 (PRO RATA)
Full time.
This is the job
Support new marketing communications projects
We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.
Location: Basingstoke
2 FIXED TERM CONTRACT's 6 - 12 Months
Salary: £35,000 (PRO RATA)
Full time.
This is the job
Support new marketing communications projects
- Create and update communications to support new project or business requirements and business transformation (Change Request) needs. Ensure requirements are fully understood and translated into correct marketing communications (by channel).
- Manage briefing, approval, testing and sign off for new and updated comms
- Attend update meetings with relevant teams and ensure work delivered on time
- Undertake and support fault/defect investigations and their resolution. Create and deliver apology communications as required, involving compliance and business approval, and liaising with systems teams, call centre and other stakeholders
- Maintain strong links with systems team, call centres and business transformation team on issues, priorities and resolution.
- Support marketing teams by providing correct documentation, triggers and customer journeys as required for existing communications
- Review current communications and recommend changes. Manage changes and identify opportunities to reduce cost, or improve customer experience
- Monitor fault reports for document failures and take appropriate action to resolve.
- Understand schedules for automated communications. Make changes and raise change requests for new releases as required
- Support the transformation and new system development for in-life activity including testing support for developments and ongoing Change Requests. Work with in-life team for sign off of new communications
- Carry out investigation of incidents which may require apology mailings related to in-life activity, including working upstream to minimise these mailings and share understanding of impact of such activity, including defining the action that needs to be taken and by who, defining a long term solution, liaising with Compliance, sourcing a customer data file with the right information, writing getting approval on copy, arranging for it to be sent out and arranging for an update to be made on the Member’s policy.
- Update key marketing messages, substantiations and caveats in Road communications based on approved Marketing Log updates. Manage ‘global’ updates to comms including signatures, addresses, phone numbers etc.
- Monitor fault reports for document failures and take appropriate action to resolve including apology mailings, re-triggering comms, and raising faults or defects as required
- Create a full understanding of all communications going regularly to members, and their key content.
- Use comms extractor tools to be provide up to date copies of documents as requested by various business and project teams. Maintain a ‘library’ of communications and triggers for different scenarios and in different systems
- Maintain comms schedules and triggers