Process Improvement Manager

Chatham, Kent

About Us

All roles within Lloyd's have an integral part to play in the achievement of the Strategy and Vision 2025 and will contribute overtly to:

Lloyd's becoming a brand that is globally admired and recognised and respected for its reputation as the world's specialist centre for (re)insurance. Lloyd's will be known around the world for its integrity and will be a place where talented, diverse and socially responsible employees feel proud to work.

As part of the Strategy and Change function, the purpose of the Operational Excellence team is:

• To provide expert qualified resources to the change strategy priorities to analyse, design and improve the Corporations' business capabilities and standardisation of processes
• To be a centre of excellence for change across process and business architecture, supporting the development and delivery of the Corporation's strategic priorities through a rigorous global programme of business transformation and development

As directed by the Head of Operational Excellence, the Process Improvement Manager will play an important role to review existing business processes and identify any areas for improvement for internal and external benefit.

They will also support the Head of Operational Excellence in helping to develop the team skills and share new tools, techniques and methodologies to enable them to drive their own programmes of continuous process improvement in the future. Where appropriate they will support with training and providing ongoing mentoring and coaching to build a continuous improvement and process management capability cross the Corporation

The Role

To drive efficiency and effectiveness across the Corporation through delivering and embedding sustainable change, applying the six sigma and lean process improvement/design methodologies. To develop and standardise the Corporation's processes through developing a process management capability, and engaging others in a continuous improvement mind-set.

What Will You Do?

1. Process Improvement

As directed by the Head of Operational Excellence, the Process Improvement Manager will play an important role in collaborating with the business to identify opportunities to refine business processes and support the delivery of the relevant changes. This will include running multiple process improvement initiatives as transformational programmes.

Responsibilities include:

• Analysing processes and making recommendations to resolve business problems
• Assisting stakeholders to identify and define opportunities to gain benefit
• Proposing and delivering change initiatives to deliver benefit and service improvements
• Delivering process improvement projects end to end from the definition of scope through to conclusion using methodologies such as DMAIC, DMADV etc
• Preparing and delivering presentations/communications to employees, stakeholders, and the senior management team as required.
• Facilitating in the production of process definitions and flows in conjunction with the business.
• Developing process hierarchies and value streams, linking these to business capabilities
• Assisting stakeholders in the construction of suitable communication material throughout the life cycle of each project.
• Establishing and enhancing processes and quality management systems to monitor process efficiency and effectiveness
• Effectively managing the change journey, ensuring the appropriate engagement and training is identified and delivered to those involved/impacted by change, to ensure change is understood and accepted.
• Developing and embedding process ownership and process management, providing the tools, such as Standard Operating Procedures, Management Information Packs and suitable dashboard to ensure the change is sustained.

1. Stakeholder Management

The Process Improvement Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level they engage with.

Responsibilities include:

• Recognised in the business as a go-to person for information and/or advice in the context of business process review and improvement.
• Building and maintaining effective stakeholder relationships through face-to-face, written and oral communication
• Dealing with stakeholder queries professionally and expeditiously creating an environment where colleagues and customers recognise positive outcomes
• Maintaining a solid understanding of high level processes and procedures internally