Attendee Concierge
2018-08-28 09:55
OSIS
海协网
Position Overview
The Attendee Concierge is a customer facing role that requires exceptional verbal and written skills, high attention to detail and superb customer service aptitude. The attendee concierge team is responsible for all customer service functions at events and conferences, including: Registration, lodging, communications, program planning and administrative initiatives.
Qualifications / Skills
Degree (preferred) or diploma in communications, administration, or similar discipline
4+ years in an administrative and customer facing role
4+ years of writing experience
Must be comfortable working in registration software and event software
Superior verbal and written communication skills and business acumen
Critical and strategic thinking with the ability to evaluate every aspect of a situation
Solution oriented approach and the ability to proactively identify problems and opportunities, and action them appropriately with minimal supervision
Adapts to working with different positions on the team when required
Works well under pressure, able to meet competing deadlines and work on multiple projects simultaneously
A team player who is able to collaborate with a group and who respects and values other perspectives
Highly organized and detail oriented
Respect the need for confidentiality and the sensitivity of information
Responsibilities
Registration: Assist and register attendees through our bespoke online registration platform
Customer service: Provide prompt and accurate responses to all attendee enquiries for all conferences and events with the intent to surprise and delight in every interaction
Administration: Daily data entry, upkeep and reporting into bespoke database systems
Reporting: Coordinate and produce weekly registration and lodging reports, statistics, pick-up reports, and month-end financial reporting
Hotel management: Liaise with hotel contacts, assist with hotel contracting and room block coordination
Logistics: Assist with preparing for onsite registration and information desk. Including name badge production, welcome packages, check-in procedures, daily communications and attendee queries
Conference materials: Assist with writing materials, guides, conference logistics emails, and invitations
Budget management: Development, maintenance, reporting, invoicing and reconciliation
Critical path: Strict adherence to project timelines and deliverables
Stakeholder management: Interface with stakeholders to facilitate registration and lodging needs, as well as educate and make recommendations to improve the attendee experience
Process: Discipline of internal policies and procedures
Vendor management: Liaise all aspects of vendor relationships, including RFP and contracting processes, quality control, change orders, and day-to-day communications
Communications: Adhere to branding and identity guidelines when composing all internal and external communication
Leadership: Help to train and lead onsite support staff
Other duties and special projects as may be assigned from time to time
Willingness to contribute however possible to ensure the overall effectiveness of position
Position Overview
The Attendee Concierge is a customer facing role that requires exceptional verbal and written skills, high attention to detail and superb customer service aptitude. The attendee concierge team is responsible for all customer service functions at events and conferences, including: Registration, lodging, communications, program planning and administrative initiatives.
Qualifications / Skills
Degree (preferred) or diploma in communications, administration, or similar discipline
4+ years in an administrative and customer facing role
4+ years of writing experience
Must be comfortable working in registration software and event software
Superior verbal and written communication skills and business acumen
Critical and strategic thinking with the ability to evaluate every aspect of a situation
Solution oriented approach and the ability to proactively identify problems and opportunities, and action them appropriately with minimal supervision
Adapts to working with different positions on the team when required
Works well under pressure, able to meet competing deadlines and work on multiple projects simultaneously
A team player who is able to collaborate with a group and who respects and values other perspectives
Highly organized and detail oriented
Respect the need for confidentiality and the sensitivity of information
Responsibilities
Registration: Assist and register attendees through our bespoke online registration platform
Customer service: Provide prompt and accurate responses to all attendee enquiries for all conferences and events with the intent to surprise and delight in every interaction
Administration: Daily data entry, upkeep and reporting into bespoke database systems
Reporting: Coordinate and produce weekly registration and lodging reports, statistics, pick-up reports, and month-end financial reporting
Hotel management: Liaise with hotel contacts, assist with hotel contracting and room block coordination
Logistics: Assist with preparing for onsite registration and information desk. Including name badge production, welcome packages, check-in procedures, daily communications and attendee queries
Conference materials: Assist with writing materials, guides, conference logistics emails, and invitations
Budget management: Development, maintenance, reporting, invoicing and reconciliation
Critical path: Strict adherence to project timelines and deliverables
Stakeholder management: Interface with stakeholders to facilitate registration and lodging needs, as well as educate and make recommendations to improve the attendee experience
Process: Discipline of internal policies and procedures
Vendor management: Liaise all aspects of vendor relationships, including RFP and contracting processes, quality control, change orders, and day-to-day communications
Communications: Adhere to branding and identity guidelines when composing all internal and external communication
Leadership: Help to train and lead onsite support staff
Other duties and special projects as may be assigned from time to time
Willingness to contribute however possible to ensure the overall effectiveness of position
The Attendee Concierge is a customer facing role that requires exceptional verbal and written skills, high attention to detail and superb customer service aptitude. The attendee concierge team is responsible for all customer service functions at events and conferences, including: Registration, lodging, communications, program planning and administrative initiatives.
Qualifications / Skills
Degree (preferred) or diploma in communications, administration, or similar discipline
4+ years in an administrative and customer facing role
4+ years of writing experience
Must be comfortable working in registration software and event software
Superior verbal and written communication skills and business acumen
Critical and strategic thinking with the ability to evaluate every aspect of a situation
Solution oriented approach and the ability to proactively identify problems and opportunities, and action them appropriately with minimal supervision
Adapts to working with different positions on the team when required
Works well under pressure, able to meet competing deadlines and work on multiple projects simultaneously
A team player who is able to collaborate with a group and who respects and values other perspectives
Highly organized and detail oriented
Respect the need for confidentiality and the sensitivity of information
Responsibilities
Registration: Assist and register attendees through our bespoke online registration platform
Customer service: Provide prompt and accurate responses to all attendee enquiries for all conferences and events with the intent to surprise and delight in every interaction
Administration: Daily data entry, upkeep and reporting into bespoke database systems
Reporting: Coordinate and produce weekly registration and lodging reports, statistics, pick-up reports, and month-end financial reporting
Hotel management: Liaise with hotel contacts, assist with hotel contracting and room block coordination
Logistics: Assist with preparing for onsite registration and information desk. Including name badge production, welcome packages, check-in procedures, daily communications and attendee queries
Conference materials: Assist with writing materials, guides, conference logistics emails, and invitations
Budget management: Development, maintenance, reporting, invoicing and reconciliation
Critical path: Strict adherence to project timelines and deliverables
Stakeholder management: Interface with stakeholders to facilitate registration and lodging needs, as well as educate and make recommendations to improve the attendee experience
Process: Discipline of internal policies and procedures
Vendor management: Liaise all aspects of vendor relationships, including RFP and contracting processes, quality control, change orders, and day-to-day communications
Communications: Adhere to branding and identity guidelines when composing all internal and external communication
Leadership: Help to train and lead onsite support staff
Other duties and special projects as may be assigned from time to time
Willingness to contribute however possible to ensure the overall effectiveness of position
Position Overview
The Attendee Concierge is a customer facing role that requires exceptional verbal and written skills, high attention to detail and superb customer service aptitude. The attendee concierge team is responsible for all customer service functions at events and conferences, including: Registration, lodging, communications, program planning and administrative initiatives.
Qualifications / Skills
Degree (preferred) or diploma in communications, administration, or similar discipline
4+ years in an administrative and customer facing role
4+ years of writing experience
Must be comfortable working in registration software and event software
Superior verbal and written communication skills and business acumen
Critical and strategic thinking with the ability to evaluate every aspect of a situation
Solution oriented approach and the ability to proactively identify problems and opportunities, and action them appropriately with minimal supervision
Adapts to working with different positions on the team when required
Works well under pressure, able to meet competing deadlines and work on multiple projects simultaneously
A team player who is able to collaborate with a group and who respects and values other perspectives
Highly organized and detail oriented
Respect the need for confidentiality and the sensitivity of information
Responsibilities
Registration: Assist and register attendees through our bespoke online registration platform
Customer service: Provide prompt and accurate responses to all attendee enquiries for all conferences and events with the intent to surprise and delight in every interaction
Administration: Daily data entry, upkeep and reporting into bespoke database systems
Reporting: Coordinate and produce weekly registration and lodging reports, statistics, pick-up reports, and month-end financial reporting
Hotel management: Liaise with hotel contacts, assist with hotel contracting and room block coordination
Logistics: Assist with preparing for onsite registration and information desk. Including name badge production, welcome packages, check-in procedures, daily communications and attendee queries
Conference materials: Assist with writing materials, guides, conference logistics emails, and invitations
Budget management: Development, maintenance, reporting, invoicing and reconciliation
Critical path: Strict adherence to project timelines and deliverables
Stakeholder management: Interface with stakeholders to facilitate registration and lodging needs, as well as educate and make recommendations to improve the attendee experience
Process: Discipline of internal policies and procedures
Vendor management: Liaise all aspects of vendor relationships, including RFP and contracting processes, quality control, change orders, and day-to-day communications
Communications: Adhere to branding and identity guidelines when composing all internal and external communication
Leadership: Help to train and lead onsite support staff
Other duties and special projects as may be assigned from time to time
Willingness to contribute however possible to ensure the overall effectiveness of position